BLINDS AND CURTAINS
I’d like to order some curtains, but how do I measure my windows?
We’ve put together a little guide for you. Please check http://www.yellowtipi.uk/page/measuring_curtains/Curtain-Measuring-Guide for advice.
How do I take measurements for blinds?
Taking measurements for blinds is easy. The first thing we need to know is whether you're measuring the recess of the window or the blind. You’ll find a little guide on taking measurements for blinds here: http://www.yellowtipi.uk/page/measuring_blinds/Blind-Measuring-Guide .
PAYMENT AND DELIVERY
How can I pay for my order?
We accept card payments on our website, using PayU for entering card details directly or through PayPal. We can also take card payments if this is more convenient for you. Bank transfers and cheques are also accepted. Our complete guide for payments can be found here: http://www.yellowtipi.uk/page/delivery_payment/Payments
How quickly will you deliver my order?
Making your purchase usually takes up to six working days. Our carriers deliver within 3-4 working days maximum, so in most cases delivery can be expected within 8-9 working days from the moment we receive your payment. Ready-made items are shipped within two working days. If your order is very urgent, please contact us. If you are concerned about your order, please contact us by e-mail or chat, and we will track it for you. For more information on our deliveries please check http://www.yellowtipi.uk/page/delivery_conditions/Delivery-Times
How do you deliver orders? What if I’m not in?
Most orders are shipped via UPS, so a signature on delivery is required. A UPS InfoNotice® with parcel collection/delivery rescheduling details is issued if no one is available to collect the parcel on the first delivery attempt. Re-delivery to the customer’s address or collection from the nearest UPS Access Point occurs at UPS’s discretion and remains beyond Dekoria’s control.
Can you ship to the US, Canada, Australia?
We’re sorry, but we do not ship to these countries.
I’d like to speak to you. How can I get in touch?
We’re here to help you with your order, so please feel free to e-mail us anytime at [email protected]. We aim to reply to all e-mails within one working day.